Frequently Asked Questions
This FAQ page is designed to answer all of your burning questions about our products and services. We have compiled an extensive list of common inquiries and provided detailed and helpful answers for each one. From shipping and delivery to returns and warranties, our FAQ page covers everything you need to know. Whether you're a first-time customer or a loyal supporter, our goal is to make your experience with us as seamless and enjoyable as possible. We understand that shopping online can be confusing and overwhelming, so we hope that our FAQ page will provide you with the information you need to make informed decisions and feel confident in your purchases.
What is Distinctly British? Distinctly British is a brand that stands for traditional craftsmanship and high-quality materials. They offer a wide range of British-made goods, including home decor, outdoor living essentials, pocket watches, barometers & clocks, and more.
What brands are available at Distinctly British? Distinctly British features a variety of brands such as Studio Anne Carlton Games, Modern Souvenir, Crowns & Regalia, Harrison Brothers & Howson, Charles Buyers, Ancestors, Edwin Blyde Pewter, Bradleys The Tannery, Cudworth of Norden, and Linden Leisure.
How does Distinctly British Ltd protect my personal information? We are committed to protecting your privacy and comply with the Data Protection Act 1998. We will never sell or share your personal information with third parties unrelated to us.
How can I stop receiving information from Distinctly British Ltd? If you do not wish to receive information from us, you can unsubscribe from our newsletter in your account settings or write to us at the address on the contact us page.
Who handles my credit card transactions? All card transactions are handled by Sagepay, Stripe or PayPal under SSL secure screens and are authorised directly with your card issuer. We do not see or hold your credit card details.
What is the refund policy? If you are not satisfied with your purchase, you can return the item in its original and unused condition within 7 days of delivery for a refund or exchange, excluding the cost of original postage/courier. However, goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly are not eligible for a refund.
What happens if the item I ordered is out of stock? If the item you ordered is out of stock, any sum debited from your credit card will be re-credited to your account and we will notify you by email. The refund will be made within 30 days of your order.
What is the delivery policy? Unless specifically agreed, we will only deliver goods to the billing address of the credit card used to make the payment, or to a specified delivery address. Delivery will be made within 30 days unless we notify you otherwise.
What is the return policy for goods damaged in transit? If goods are damaged or lost in transit, you must notify us and the carrier within three (3) business days of delivery. The goods must be made available for inspection or collection by us or our representatives on request.
What is the cooling off period? In accordance with the Distance Selling Regulations 2000, you have a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return the goods at your own expense.
What is the policy for delivery errors? If there is a delivery error or non-conformity of goods, you must inform us immediately (the same day or, at the latest, the first business day following delivery).
What is the policy for overseas delivery? Overseas delivery of orders for certain items may be restricted due to food legislation, weight, or availability. If delivery of your order is not possible, we will contact you as soon as we receive your order.
What is the policy for returns? You can return an item in its original and unused condition within 28 days of delivery for an exchange or refund. However, you are responsible for the cost of the return postage unless the goods are damaged.
What are the sizes of your products?
Just pop over a message at our contact us page and we will get back to you as soon as possible.